Enterprise grade support coverage for open source geospatial software
Do you need a dedicated support service staffed by experts? If your organisation is increasingly reliant on geospatial applications, this is the right service for you. Our bespoke Support Coverage ensures that you can access the best open source geospatial experts without the expense of extending your team.
EXPERT SUPPORT
We’ll help you investigate critical issues and minimise downtime and costly interruptions.
GUARANTEED RESPONSE TIMES
We’ll respond to tickets raised on our online Support Portal within set deadlines.
TRIED AND TESTED PROCESSES
We’ll support you through a structured methodology to help identify a solution.
Request a quoteYEARS OF EXPERIENCE
We’ve provided open source software support for almost twenty years.
Supported technologies
This is a dedicated support service for a range of OSGeo technologies including GeoServer and PostgreSQL/PostGIS
View supported technologiesFeatures
Our two-part Support Coverage package for key OSGeo and bespoke technologies will help you keep your systems in optimal condition
Priority Support for critical incidents
Acts as an insurance policy to ensure that our support team is available via an online Support Portal in accordance with an SLA.
Call-Off Support for non-emergencies
Provides you with expert advice, training and mentoring in non-emergency situations or following other requests for help or assistance.
Benefits
Support Coverage offers benefits across your organisation
1
Peace of mind
Relax in the knowledge that you have experts on hand to help you investigate critical issues and minimise downtime.
2
Spend less on salaries
Provide cover for holiday, sickness or emergencies without increasing your headcount.
3
Stability
Ensure users have a stable environment and minimal interruptions.
SHOULD THE WORST HAPPEN
Priority Support
Priority Support gives nominated members of your team assistance with emergency and systems-critical incidents.
EXPERT SUPPORT
We’ll help you investigate critical issues and minimise downtime and costly interruptions.
JUMP OUR SUPPORT QUEUE
Your Priority Support requests will take priority over any Call-Off Support tickets.
WORKING TOGETHER
We can’t guarantee a fix but we will use a set methodology to help identify possible means to resolution.
GUARANTEED RESPONSE TIMES
Receive a response in either two or four hours, depending on the ticket classification.
KEEPING SYSTEMS RUNNING SMOOTHLY
Call-Off Support
Call-Off Support can be used for mentoring, training, consultancy, system improvement, implementation or configuration. All Priority Support clients are required to subscribe to at least one block (five days) of Call-Off Support each year.
NON-EMERGENCY INCIDENT RESPONSE
OPTION TO EXTEND SUPPORT
You can buy additional Call-Off Support blocks at any point. Your new allowance will be valid for 12 months.
IMPROVE YOUR TEAM’S SKILLS
MENTORING AND CONSULTANCY
24/7 incident logging
Log Priority and Call-Off Support tickets on our online Support Portal
Get startedThe Support Coverage process
Here’s a quick look at our three-step process for new clients. Existing clients may be able to skip part of the discovery stage.
1
QUOTATION
After discussing your requirements and systems, we’ll provide an indicative quote. You can purchase directly from us or via G-Cloud (public sector only).
2
DISCOVERY & ONBOARDING
We’ll assess your systems to identify immediate risks and verify that we can provide high-quality support. All being well, we’ll confirm the costs of a bespoke combination of Priority and Call-Off Support.
3
ONGOING SUPPORT
Any tickets raised via our online Support Portal will be responded to within a guaranteed timescale.