Configure and manage your iShare
iShare Studio is at the heart of every iShare solution. It facilitates the creation of a spatial data warehouse combining basemap data, corporate spatial data records and data managed within other systems including back office systems, databases, spreadsheets and file systems.
iShare Studio can be used to manage and configure:
- Map source, i.e. OS mapping, aerial photography etc.
- Map tile cache, boundary settings, start point and initial zoom level
- Map scales and zoom levels
- Map description, watermark, copyright etc.
- Map layers
- My House
- Find address, via Data Share and the UPRN
- UPRN based queries for different data and field sources
- Take me to... for specific locations i.e. Town Hall, Cathedral etc.
- My Alerts set up and user parameters based on the NLPG’s UPRN
- Logger administration for fault reporting and CRM integration
- Data Share connections and cross referencing with service system data sources
- Publisher search field configuration
- Workflow management of individual tasks, scripted procedures or sets of tasks
- Spatial data transforms
- Data synchronisation
Fault reporting and consultations
Logger enables citizens to locate on a map and report broken street lamps, abandoned cars, fly tipping, graffiti etc. and insert these reports into a CRM or other workflow. It also enables iShare data and mapping functionality to be made available for easier fault reporting in a call centre. Logger can also be deployed in public consultations as a means of gathering feedback on proposals.
Logger integrates with e-forms on council websites and uses iShare's mapping and location capabilities to make it easy for citizens to locate a broken street light or any other incident precisely on a map. Logger can integrate with most CRM systems used by call centres.
You can try Logger fault reporting live in action on the Cambridgeshire website or you can read a case study on the use of Logger at Cambridgeshire and Surrey Heath District Council here.
Keeping citizens up to date
My Alerts enables a member of the public to sign up to a Local Authority alert service that automatically sends an email when any council related service event happens within a predefined distance from their house. The module plugs into My House and picks up any new additions to data for a particular location.
Alerts can be configured for a wide range of council services and activities, South Tyneside Council offer 21 different potential alerts that a citizen can sign up for, including planning, road works, news and event alerts.
Once configured My Alerts is fully automated with minimal administration required. My Alerts encourages citizens to self serve and provides a regular broadcast of locally relevant information supporting citizen engagement and channel shift.
Open Data publishing engine
Publisher enables a Council to publish any of its back office data via its website. Engage with your citizens by publishing your information, making it accessible and allowing citizens to comment on it or post updates.
DataShare accesses siloed back office data and Publisher provides the means to search and access this data via a Council’s website. Publisher includes powerful search technology to facilitate the process. So? ...well this means that any information, useful to the public, but previously locked up in individual systems can now become accessible.
Publisher in action
Here are some examples of Publisher in action:
- Planning - Simple or complex searches of the whole planning database.
- Licensing - Perhaps a noisy pub is keeping you awake at night and you want to check out its precise licensing hours before reporting the behaviour.
- Environmental Health - Look up hygiene assessments of local food outlets, favourite take-aways, clubs, pubs and restaurants. Enable links to online forms to allow citizens to report their own findings!
- Building Control - Publisher provides a simple way to publish all BC data held by a council.
- Cemeteries - The BBC program ‘Who do you think you are?’ has driven a huge increase in the popularity of genealogy. Local Authorities hold vast amounts of data including cemeteries which can often provide clues to help people trying to trace their family lineage.