Customers

For our customers and about our customers

What Markets do we serve?

It’s an urban myth that 80% of all corporate data includes a location but it is certainly the case that a very large proportion of Local Government data relates to objects, incidents and activities which can be geographically referenced. That is why Local Government is Astun’s principal market. With well over 50 local authorities as iShare customers, ranging from small districts to large cities and some of the largest counties in England, Astun has an unrivalled understanding of the application of geography to local service delivery. Our experience in Local Government has helped us to deliver similar capabilities to Police Services, National Parks and Housing Associations.

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Customer sites

Here are some of our customers' public facing instances of iShare Maps. Mouseover the customer logos below and click to take you to their site. To try any of these sites type '12' into the Postcode box and select an address from the list.

Cambridgeshire County Council
Cotswolds District Council
Eden District Council
Elmbridge District Council
Allerdale Borough Council
Mole Valley District Council
Monmouthshire County Council
My South Norfolk
Newport City Council
Rhondda Cynon Taff Council
Spelthorne Borough Council
Surrey Heath Borough Council
Surrey County Council
Vale of Glamorgan Council
West Oxfordshire District Council
Wycombe District Council
Chichester District Council
Bolton Council
Guildford Borough Council
Milton Keynes Council
Cardiff City Council
West Suffolk
Rochford
North Lincolnshire
Gloucester City Council
Carlisle City Council
Halton Borough Council
Maidstone Borough Council
North East Lincolnshire Council
Mendip District Council
Reigate and Banstead Borough Council
Denbighshire County Council
Bath & North East Somerset Council
Stockport Metropolitan Bourough Council

Support

To contact Astun Technology support, visit the Helpdesk and Customer portal.

Technical Forum

Astun customers can also benefit from our Technical Forum. Touch base with other Astun customers, and engage with our support team.

Online iShare Help

Also available are official web based help pages for iShare which are regularly updated:

Help for iShare

 
iShare Support Conditions

This documents sets out the current terms and conditions of iShare Support for all Astun customers. This version supercedes all previous versions of these terms and conditions. Astun reserves the right to amend these terms and conditions by giving 60 days notice by email and posting the current version here.

 

iShare in the Cloud Support Conditions

This documents sets out the current terms and conditions of iShare in the Cloud Support for all Astun customers. This version supersedes all previous versions of these terms and conditions. Astun reserves the right to amend these terms and conditions by giving 60 days notice by email and posting the current version here.

Astun User Group

Astun has a flourishing user group with over 70 active members. Until recently the Group operated on a regional basis in the West & Wales, the South, East and North, to ensure a reasonable travelling distance for all. In 2016 we held a one-day Conference . You can view a report of the Conference here.

We welcome customers and prospective customers to our Conference which is once again taking place at the Aston Business School on the Aston University Campus in Birmingham on June 20th 2017. More details will be posted closer to the time.

The 2017 Conference will follow a similar programme to 2016 with a keynote speech followed by a series of presentations from customers and guest speakers. The afternoon will focus on training workshops focused on our key products and services with the aim to help customers get the most out of their investment.

To find out more about the group and how it operates please contact us.

 

 

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Astun User Conference - Birmingham - 2016