Solutions
How iShare transforms service delivery
Since that time iShareMaps has continued to evolve in response to individual customer requirements and the continual demands placed on local authorities by Central Government to transform their processes and become more efficient. During that time we have gone way beyond simple mapping and we now have a fully fledged platform capable of harvesting information from over 50 back office systems, transforming it, combining it and delivering it in a multitude of different ways. In short iShareMaps has shape shifted from a web mapping application to what we have today the iShare data integration and publishing platform.
Today in a time where the public sector is looking to make even greater savings and efficiencies the iShare platform is coming into its own. Its Open Source underpinnings, and its ability to integrate with multiple systems means that iShare can transform the way people work within a local authority, the way information and services are delivered and the way citizens engage with their councils.
Data Integration
Date Share, was originally created to enable non-spatial lookups from back office databases but it now sports a new workflow module so that data can be manipulated to enable spatial queries on the fly for a particular use elsewhere. It now does far far more...
Location
Local Authority websites have been improved beyond all measure in the last 5 years and we are proud to have been at the forefront of innovation in this area. iShare enables a local authority to pull information from backend systems used by its departments such as planning and highways and present it on the council’s website based upon a citizen’s home location.
Channel Shift
“The customer experience for both citizens and businesses when contacting their local council should be one which is responsive, timely and efficient. By identifying customer contact that is ‘avoidable’, the local authority and its partners are better placed to redesign the way services and information are made more accessible for their customers, so they do not have to make unnecessary, valueless contacts which are both frustrating for the customer and inefficient for the provider.”